At DodoTech LLC, we value transparency and clear communication when it comes to invoicing and payments. Once we've completed the work, we'll promptly issue an invoice detailing the services provided and the total amount due. To make things easier for our clients, we provide a 2-week window for payment. However, we kindly ask that you make every effort to settle the invoice within this timeframe, as failure to do so may result in a 20% late fee. Our goal is to provide excellent service and support, and we believe that clear and fair invoicing practices are an important part of achieving that goal. So, if you have any questions or concerns about our invoicing policies or process, please don't hesitate to reach out to our team. We're always here to help!

If your service call falls under the emergency hours category, a higher fee may apply. This fee helps us provide prompt service outside of normal business hours, ensuring that we can respond quickly to emergencies and maintain our high level of service. We believe that no one should be left without help in an emergency situation, and the emergency hours fee helps us ensure that we can always be there for our clients when they need us most.

At DodoTech LLC, we understand that unfortunately, users are often the weakest point of security. That's why we make every effort to provide our clients with as much access to their systems as possible, while also ensuring that our overall security standards are not compromised. In some cases, we may not be able to grant full control to the user as doing so could potentially expose security vulnerabilities that could affect other customers. However, for most of our services, the user creates an account that we have no control over but allows them to access their service securely. We believe that by balancing user access with our security standards, we can provide our clients with the best possible experience while keeping their data and systems secure. If you have any questions or concerns about user access or our security policies, please don't hesitate to contact us. We're always here to help!

At DodoTech LLC, we strive to provide our clients with as much information as possible about the services we use and how we use them. While we understand the importance of transparency, we cannot disclose every service we use for security reasons and to protect our business interests. Trust is a key value for us, and we hope that our clients trust us to find the best solutions for their needs while ensuring the highest levels of security and privacy however, We also understand the importance of balancing profitability with the need to provide long-term, reliable service to our customers for the many years to come.