General Policies & Procedures
Camera Policy:
We believe that your privacy and security should never be compromised. That's why we've established a strict policy regarding access to your cameras. When you choose to work with us, you can rest assured that your cameras will always be yours and yours alone. We only retain access for troubleshooting purposes, or in some cases, to assist clients with downloading footage as needed. We also ensure that our systems are thoroughly logged and notify you of footage that’s downloaded, so you can have complete transparency and peace of mind knowing that we'll never access your cameras without your express permission. At DodoTech LLC, we're committed to putting your needs first, and we believe that maintaining your privacy is a crucial part of that commitment.
Networking Policy:
We understand the importance of maintaining your privacy and security. That's why we operate under a strict policy of not logging individual websites or services that you use. Instead, we use general metrics such as the amount of data used and overall usage categories such as social media, gaming, and more. We believe that the less information we collect, the better, and we're committed to giving you the peace of mind that comes with knowing your privacy is always protected. Additionally, our networks are equipped with advanced detection capabilities that can identify infected devices and notify us immediately, allowing us to quickly address any potential security threats. At DodoTech LLC, we're dedicated to providing you with the highest level of privacy and security, so you can feel confident in your online activities.
Server Policy:
We take the security of our servers very seriously. That's why we've implemented systems that ensure only our computers have full remote access, while local access is secured by unique passwords preventing infected devices from getting in. Our servers are also equipped with advanced notifications that will alert you via email and us directly if any issues are detected. If an issue is detected, we'll first attempt to fix it remotely, but if that's not possible, we'll promptly schedule an appointment to resolve the issue in person. We believe that this approach is the best way to ensure that your servers remain secure and operate smoothly, with minimal downtime or disruptions. At DodoTech LLC, we're committed to providing you with the highest level of server security and reliability.
The strongest security:
We believe that your data is your most valuable asset, and we take every measure to keep it safe and secure. That's why we use strong, randomly generated passwords for all of our accounts, combined with 2-factor authentication for an extra layer of protection. We know that the last thing you want is for anyone to gain uninvited access to your systems, and we certainly wouldn't want that to happen to our data either. With our thorough logging and unique passwords for each service, you can trust that your information is always in good hands. At DodoTech LLC, we're committed to providing you with the highest level of security possible, so you can rest easy knowing that your sensitive data is always protected.
Computer Data Transfers:
We take your privacy and security seriously. That's why we operate under a strict zero-knowledge policy when it comes to computer backups. We believe that the fewer details we know about your data, the better, and we always keep backups stored on local sources only. In some cases, we may temporarily store a backup on a local server for transfer, but we always ensure that the data is promptly deleted once the transfer is complete. Typically, we use a two-week window for this process, after which all data is permanently erased. This way, you can have peace of mind knowing that your sensitive information is in good hands and that we'll always put your privacy first.
Security System Policy:
We take security very seriously, and we know that you do too. That's why we've implemented a special account system that ensures only authorized users have access to your system. This system is set up with carefully crafted codes that are unique to each user. Main users receive normal access to the system, while extra users receive only the codes that they need. We believe that this approach is the best way to ensure that your system remains secure and protected at all times. Additionally, we take extra measures to ensure that our accounts are protected with multiple layers of security, so you can have peace of mind knowing that your system is always secure. And if you ever need troubleshooting or assistance with setting up another access code, we're just a text or call away.