Business Operating Policies

  • Billing & Payment Policy

    At DodoTech LLC, we believe in simple, transparent billing with no surprises. Invoices are sent promptly after work is completed, clearly outlining the services provided. We offer a 14-day payment window to keep things flexible and fair.

    To maintain smooth operations, a late fee may apply to overdue invoices. We appreciate your effort to stay within the payment window and are always happy to answer any questions about your bill.

    Need clarification or have a billing concern? Just reach out — we’re here to help and keep everything running smoothly.

  • User Access & Security Policy

    At DodoTech LLC, we prioritize both security and simplicity. To maintain a safe and consistent IT environment, we limit administrative access and restrict software installations to approved systems and applications. This reduces the risk of accidental breaches, ransomware infections, or system instability.

    End users are provisioned with secure access to the tools and services they need — no more, no less. Each account is tailored to their role, following best practices for access control and multi-factor authentication.

    This approach allows us to deliver reliable, secure, and fully supported environments without compromising usability. Have questions about what your users can access or need something approved? Just reach out — we’re happy to help.

  • Transparent & Trusted Partnership

    At DodoTech LLC, we believe trust is the foundation of every successful partnership. We’re committed to being open about how we manage your IT environment and the solutions we implement. While we share as much information as possible to keep you informed and confident, certain details must remain confidential to protect your security and our ability to deliver reliable service.

    Our priority is to find the best, most secure solutions tailored to your needs, while ensuring your data and privacy are safeguarded. We balance transparency with discretion so that you get honest communication, lasting value, and peace of mind for the long term.

    If you ever have questions or want more insight into how we work, just ask — we’re always here to keep the partnership strong and clear.